Notebooks for iPhone Answers

Notebook wont open

Rhonda_rcb, August 22, 2010 21:00

I bought the app Notebook. I was able to use it once. Now I touch the icon and the opening page with the quote comes up, but then it shuts down and sends me right back to the main ITouch page with my apps. What can I do? Have I lost all the work I did on the app?

Alfons Schmid, August 23, 2010 10:46

Hi Rhonda,

I am sorry to hear that you are having issues with Notebooks!

You don't need to worry about your work, when you back up your iPod through iTunes, the contents of Notebooks will be backed up, too, and there is always a way to restore that.

- Have you tried to restart your iPod? Did that change anything?
- Do you remember which document was the last you had opened?
- To give us more insight in what is wrong, would you send us a "crash report" that the iPod produces automatically? Here is how you find it:

When you synchronize with iTunes, all the crash logs are transferred to your computer. Here are their locations:

• Mac OS X :~/Library/Logs/CrashReporter/MobileDevice/
• Windows XP: C:\Documents and Settings\\Application Data\Apple computer\Logs\CrashReporter/
• Windows Vista: C:\Users\\AppData\Roaming\Apple computer\Logs\CrashReporter/MobileDevice/

The log file names start with Notebooks and have the extension “crash”. They are just plain text files and can be sent by e-mail.

Please send it to notebooksapp@me.com

Thank you!
Alfons

Stephen M, April 08, 2012 14:58

Hello, this has also happened to me. I also have an iPod Touch (3rd generation 8GB).

Was a solution to this problem ever discovered? I can also send a crash report if needed.